Privacy Policy

1. Commitment to Client Confidentiality

Cut N Looks Luxury Salon & Spa ("Cut N Looks", "we", "us", or "our") is committed to protecting the privacy, personal data, and dignity of our clients. This Privacy Policy explains our practices regarding the collection, storage, use, and protection of information gathered through our website (https://cut-n-look-web.vercel.app), our WhatsApp concierge services, telephone communications, and in-person consultations at our Dwarka studio.

2. Information We Collect

To provide bespoke salon, styling, and skincare treatments, we may collect the following categories of data:

• Identity & Contact Data: Full name, mobile telephone number, email address, and home city.
• Reservation & Service History: Dates, treatment selections, assigned master stylists, duration, feedback, and notes regarding styling preferences.
• Skin & Scalp Consultation Records: Voluntary health-related information such as scalp sensitivities, past chemical treatments, or cosmetic allergies, disclosed to ensure safe formulation of hair colors and skincare products.
• Technical & Usage Data: Anonymized device information, browser type, referral URLs, and interactions with our booking web application to improve site speed and performance.

3. Purpose and Legal Basis for Processing

We use your personal data strictly for legitimate operational purposes:

• Confirming, scheduling, and reminding you of appointment slots via SMS or WhatsApp concierge.
• Customizing hair architecture, balayage formulas, and botanical skincare facials to your biological requirements.
• Processing payments, invoicing, and maintaining statutory accounting compliance.
• Answering customer care inquiries and handling rescheduling requests.

4. Data Protection, Security & Retention

We implement industry-standard encryption, SSL/TLS data transmission protocols, and physical access controls at our salon premises. Your personal contact details are never sold, traded, or rented to third-party telemarketers or external advertisers under any circumstances.

We retain client appointment records only as long as necessary to fulfill ongoing concierge support and warranty consultations.

5. Third-Party Links & AI Agents

Our website may include links to external platforms such as Instagram (@cut_n_looks_) and WhatsApp. Interacting with third-party sites is governed by their respective privacy terms. When using AI agents or API tools to query our salon menu, queries are processed statelessly without retaining personal identification tokens.

6. Your Rights & Inquiries

You have the right to inspect, correct, or request the erasure of your stored booking data. To exercise these rights or raise questions regarding this policy, please reach out to our management team: